Term and Conditions

1. User Obligations and Responsibilities

As a user of Bkeratin Store, you have certain responsibilities to ensure a safe and compliant experience for everyone. By using our Website, you agree to:

• Accurate Information: Provide true, accurate, and complete information when creating an account, placing an order, or contacting customer service. This includes your name, email address, shipping address, and payment details.
• Lawful Use: Use the Website only for lawful purposes and in accordance with these Terms. You must not engage in any activities that could harm the Website, interfere with its operation, or infringe on the rights of others.
• Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at [email protected] if you suspect unauthorized use.
• Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to purchase products from our Website. By placing an order, you confirm that you meet this requirement.
• Compliance with Policies: Adhere to our Shipping & Returns Policy, Privacy Policy, and other guidelines posted on the Website. For example, you are responsible for reviewing product descriptions and return eligibility before making a purchase.

Failure to comply with these obligations may result in the suspension of your access or cancellation of orders, at our discretion.

2. Products and Services Description

Bkeratin Store specializes in high-quality beauty and hair care products designed for professional and personal use. Our product range includes:

• Hair Care: Products such as Conditioner, Hair Mask, Hair B-tox, Hair Straightening, and Hair Color, tailored for various needs including Blond care and Coloring.
• Personal Care: Items like Body-care, Cleansing, and Anti-residue products to support your daily routine.
• Accessories and More: Including Fragrances, Flip-flops, and Home-care items, all curated to meet premium standards.

Product Information: We strive to provide accurate descriptions, images, and pricing for all products. However, colors and appearances may vary slightly due to device displays. If you have questions about a product, contact us before purchasing.

Availability: All products are subject to availability. If an item is out of stock, we will notify you and may cancel the order or offer an alternative.

Non-Returnable Items: For health and safety reasons, certain products cannot be returned once opened, including Hair Color, Developer, Fragrances, Cleansing products, and Flip-flops. Please refer to our Returns & Exchanges Policy for details.

3. Orders and Payment Terms

Placing an order on Bkeratin Store constitutes an offer to purchase products under these Terms. We reserve the right to accept or decline orders at our discretion.

Order Process:

• Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This is not an acceptance of your order; acceptance occurs when we ship the products.
• Processing Time: Orders are processed within 1-2 business days after payment confirmation. You will receive tracking information once your order ships.
• Shipping: We ship worldwide, excluding some Asian countries and remote areas. Shipping options include:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment.
  Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control.

Payment:

• Accepted Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels.
• Pricing: Prices are listed in USD and include applicable taxes where required. We reserve the right to adjust prices due to errors, market changes, or promotions.
• Billing: By providing payment information, you authorize us to charge the total amount for your order, including shipping and taxes. If payment fails, we may cancel your order.

If you encounter issues with your order, contact us at [email protected] within 2 business days.

4. Intellectual Property

All content on this Website, including text, images, logos, graphics, and product designs, is the property of Bkeratin Store or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• Use Restrictions: You may browse and download content for personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works without our prior written consent.
• Trademarks: The names “Bkeratin Store,” logos, and product names are trademarks of Bkeratin Store. Unauthorized use is prohibited.
• User Content: If you submit reviews, photos, or other content to the Website, you grant us a non-exclusive, royalty-free license to use it for promotional purposes, ensuring it does not infringe on third-party rights.

If you believe your intellectual property has been infringed, contact us at [email protected] with details.

5. Limitation of Liability

Bkeratin Store is dedicated to providing reliable products and services, but we cannot guarantee that the Website will be error-free or uninterrupted. To the fullest extent permitted by law, our liability is limited as follows:

• Product Use: Our products are for external use as described. We are not liable for any allergic reactions, damages, or losses resulting from misuse, improper application, or failure to follow instructions. Always perform a patch test and consult a professional if needed.
• Website Operation: We are not liable for temporary downtime, data loss, or issues caused by third-party services (e.g., payment processors or shipping carriers).
• Total Liability: In no event shall Bkeratin Store, its directors, or employees be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products, exceeding the total amount you paid for the products in question.
• Consumer Rights: This limitation does not affect any statutory rights you may have under applicable laws, such as consumer protection regulations in your region.

6. General Provisions

Governing Law and Dispute Resolution:

These Terms are governed by the laws of the United States, specifically the state of California. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of Sacramento, California. For EU consumers, this does not override mandatory consumer rights under your local law.

Changes to Terms:

We may update these Terms periodically to reflect changes in our practices or legal requirements. The updated version will be posted on the Website with the “Last Updated” date. Your continued use after changes constitutes acceptance.

Contact Information:

For questions about these Terms, orders, or returns, contact our customer service team:

• Email: [email protected] (response within 2 business days)
• Store Address: Bkeratin Store, 2702 Byers Lane, Sacramento, US 95814

Severability:

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

Entire Agreement:

These Terms, along with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and Bkeratin Store regarding your use of the Website.

7. Acknowledgement

By using Bkeratin Store, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We value your trust and are committed to providing a seamless, satisfying experience. Thank you for choosing Bkeratin Store – where quality meets affordability, and your satisfaction is our beauty standard.