Returns & Exchanges

Our Commitment to Your Satisfaction

At Bkeratin Store, we’re dedicated to providing premium, professional-grade beauty products that exceed your expectations. We understand that sometimes a product might not work perfectly for you, which is why we’ve created this straightforward returns and exchanges policy. Your satisfaction is our priority, just as your privacy is protected by our comprehensive privacy policy.

Return & Exchange Eligibility

We accept returns and exchanges for items within 15 days of the delivery date. To be eligible for a return or exchange, your item must meet the following criteria:

• Unused and in its original condition
• In the original packaging with all seals intact
• Accompanied by the original receipt or proof of purchase
• Not included in our non-returnable items list (see below)

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information. You can use the template below to ensure you include all necessary details.

Step 2: Receive Return Authorization

Within 2 business days, our team will review your request and email you a Return Authorization Number along with detailed instructions for returning your item(s).

Step 3: Ship Your Return

Package the item(s) securely in their original packaging, include your Return Authorization Number clearly visible on the outside of the package, and ship to:

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive your return, our team will inspect the item(s) within 3-5 business days. We will notify you via email about the status of your return.

Refund Information

Refund Processing Time

After we approve your return, refunds will be processed within 5-7 business days. The timing of when the funds appear in your account depends on your payment method and financial institution:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Refund Amount

Your refund will include the full purchase price of the returned item(s). Original shipping charges are non-refundable, unless the return is due to our error.

Exchange Process

If you’re exchanging an item for a different product:

• Follow the same return process outlined above
• Clearly indicate in your email which product you’d like to exchange for
• If the exchange item has a different price, we will process a refund or charge the difference accordingly
• We’ll ship your exchange item once we receive and inspect your return

Standard shipping rates apply for exchange shipments unless the exchange is due to our error.

Defective or Damaged Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you, including covering return shipping.